T: (0)191 386 9988
F: (0)191 386 2722

Privacy Policy

Who we are

Microchem Limited is a chemical manufacturing company based in the UK.  In this policy any reference to "us", "we", or "our" means Microchem Limited.

Our company registration number is: 01570843.

Our registered address is: Unit 1, Belmont Industrial Estate, Durham DH1 1TN.

Please contact us at the above address, call us on 0191 386 9988, or use the contact form on this website if you have any questions regarding this policy.

How we collect information

When you use the contact the form on our website.

When you contact us by telephone, email, or post to make an enquiry or place an order.

We may collect information about your company from Companies House.

When you visit our website.

Information we may collect

If you contact us using our website form, we will collect your name, email address, telephone number and details of your enquiry.

If we have an account with you or you have an account with us, we will hold information about you and/or your company such as contact names, telephone numbers, email addresses, website address, company name and address, company registration number, VAT registration number, other information gained from Companies House, your bank details.

In addition, we may collect information about any conversations we have had with you by telephone, email or post.

When you visit our website we automatically collect the following information:

  • technical information, including the type of device you're using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
  • information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products you viewed and searched for, referral sources (e.g. how you arrived at our website).

We do not collect sensitive information about you.

How your information is used

For processing orders and payments.

For notifying you of product or price changes.

To fulfil contracts.

To keep a record of your relationship with us

To make improvements to our website.

Normal operation of customer/supplier accounts.

Access to information

Only authorised staff have access to any information we hold, however, we may disclose your information to regulatory authorities such as the police, courts of law, or HMRC if required to.

Your information is only used for the operation of accounts and we never give away, rent or sell your information to any third parties unless required to do so by law.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for.  The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

We review our retention periods on a regular basis.

Lawful processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

Specific Consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

Contract

Where we are entering into a contract with you or performing our obligations under it like when you buy Microchem products and services, or request a quotation.

Legal obligation

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority such as HMRC or the police.

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Any information transmitted to us via our website contact form is send normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Your Rights

Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the address provided above.

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us.  If you change any of your contact details such as your telephone number, email address or company name, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email, post or telephone.

Right to restrict use

You have a right to ask us to restrict the processing of some, or all of your personal information if there is a disagreement about its accuracy, or we're not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object

You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.

If you want to exercise any of the above rights please contact us using the details above.

Changes to this policy

Any changes we may make to this policy will be notified in the "News" section of our website.

Review of this Policy

We keep this policy under regular review. This policy was last updated in May 2018.